Return & Refund Policy

We want you to be completely satisfied with your purchase. If you experience any issues with your order, please contact us and we will do our best to assist you.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must be unused, in the same condition in which you received it, and in its original packaging.

To request a return, please contact our customer support team at saviwell01@gmail.com with your order number and the reason for the return.

Please do not send products back without contacting us first. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Photos or videos clearly showing the problem

Once the issue is verified, we may offer a replacement or a full refund at no additional cost to you.

Refunds

Once your return or refund request has been reviewed and approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.

Shipping fees are generally non-refundable unless the item arrived damaged, defective, or incorrect.

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Because we work with fulfillment partners to process orders as quickly as possible, we cannot guarantee that cancellation requests can be completed after an order has been placed.

If your order has already been processed or shipped, our standard return policy will apply.

Change of Mind

If you change your mind after receiving your order, you may request a return within the return period stated above.

Unless the product is defective, damaged, or incorrect, return shipping costs may be the responsibility of the customer.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Personalized or customized products

• Items marked as final sale

• Used or damaged products caused by the customer

• Products returned without their original packaging

• Certain hygiene or personal-use products

Any applicable exceptions will be clearly stated on the product page.

Lost or Missing Packages

If your tracking information shows that your package was delivered but you have not received it, please check with household members, neighbors, your local carrier, or building management first.

If you are still unable to locate your package, contact us at saviwell01@gmail.com and we will assist you.

Contact Us

If you have any questions about returns, refunds, or your order, please contact us:

Email: saviwell01@gmail.com

Store: saviwell

We reserve the right to update or modify this Return & Refund Policy at any time. Changes will become effective once published on our website.