Shipping Policy

Thank you for shopping with SaviWell.

This Shipping Policy explains our order processing times, estimated delivery times, shipping methods, tracking information, and other important details regarding the delivery of your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays may begin processing on the next business day.

During periods of high demand, promotional events, holidays, or unexpected operational delays, processing times may be slightly longer.

2. Estimated Delivery Times

Estimated delivery times vary depending on the destination, shipping method, fulfillment location, and carrier.

Typical estimated delivery times are:

• United States: 7–15 business days

• Canada: 8–20 business days

• United Kingdom: 7–15 business days

• Europe: 7–20 business days

• Australia & New Zealand: 8–20 business days

• Other International Destinations: 10–25 business days

These delivery times are estimates and do not include order processing time.

Delivery times may vary depending on local customs, carrier delays, holidays, weather conditions, or other circumstances outside our control.

3. International Shipping

We work with international suppliers and fulfillment partners, which means your order may be shipped from a location outside your country.

Depending on availability, products within the same order may be shipped separately and may arrive in different packages or on different dates.

You will not be charged additional shipping fees solely because an order is split into multiple shipments.

4. Shipping Costs

Shipping costs, when applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions. Any applicable terms or conditions will be displayed on our website.

5. Tracking Information

Once your order has been shipped, you may receive an email containing your tracking number or tracking information.

Please allow a few business days for tracking information to become active after your order has been dispatched.

Tracking updates are provided by the shipping carrier and may occasionally experience delays.

6. Customs, Duties, and Taxes

International orders may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country.

These charges are determined by local authorities and are outside our control.

Unless otherwise stated at checkout, any applicable customs duties, import taxes, or related fees are the responsibility of the customer.

We recommend checking your country's import regulations before placing an order.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us at saviwell01@gmail.com as soon as possible.

We cannot guarantee that the shipping address can be changed after the order has been processed or shipped.

We are not responsible for orders delivered to an incorrect address provided by the customer.

Additional shipping costs may apply if a package needs to be reshipped due to incorrect or incomplete address information.

8. Delayed Shipments

Occasionally, shipments may be delayed due to circumstances beyond our control, including:

• Customs inspections

• Carrier delays

• Weather conditions

• Public holidays

• Transportation disruptions

• High seasonal demand

• International logistics issues

If your order is taking longer than expected, please contact us and we will assist you with available tracking information.

9. Lost Packages

If your package appears to be lost in transit, please contact us at saviwell01@gmail.com

We may work with the shipping carrier or fulfillment partner to investigate the shipment.

Depending on the circumstances and the result of the investigation, we may offer a replacement or refund in accordance with our Return & Refund Policy.

10. Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you have not received it, please:

• Check around your property or delivery location

• Ask household members

• Check with neighbors

• Contact your building reception or management

• Contact the shipping carrier

If you are still unable to locate the package, please contact us for assistance.

11. Multiple Packages

Some orders may contain products fulfilled by different warehouses or suppliers.

As a result, your order may arrive in multiple packages.

If you receive only part of your order, please check your tracking information or contact us before assuming any items are missing.

12. Failed Delivery Attempts

If a carrier is unable to deliver your package because no one is available, additional delivery attempts may be made or the package may be held at a local pickup location.

Customers are responsible for following carrier instructions related to redelivery or package pickup.

If a package is returned to us or our fulfillment partner due to failed delivery attempts, additional shipping fees may apply for reshipment.

13. Order Cancellations

Orders may only be canceled before they have entered processing or shipment.

Because our fulfillment system is designed to process orders quickly, we cannot guarantee cancellation after an order has been placed.

Please contact us as soon as possible if you need to request a cancellation.

14. Contact Us

If you have any questions regarding shipping, tracking, or delivery, please contact us:

Store: [YOUR STORE NAME]

Email: [YOUR SUPPORT EMAIL]

Business Address: [YOUR BUSINESS ADDRESS]

Effective Date: [DATE]